Level Crossing Hut

Assembly

All of our products ship as fully assembled models unless stated otherwise. If the model is in kit form, instructions are provided when it is a more complex kit, and we are more than happy to help if you're stuck. Simply contact us on the form below. The colours of the models you receive may vary from the images shown, however they will usually be dark grey, and this makes no difference to the quality or finish of the product. Superglue is recommended if your product requires assembly, as our prints are resin poly cement does not work.

Although effort has been taken to remove all support material, some stubs may remain. These can easily be eradicated with light sanding or filing. Please ALWAYS use a respirator when sanding resin. Take care around delicate areas however, as resin is very brittle, especially around parts such as window frames/thin parts. 

Finishing

It is advised to prime your model before painting, however models will accept paint without priming first. Tamiya Fine Surface Primer is recommended. After priming, the models work well with any types of paint usually used for modelling, alongside washes, weathering powders etc. Models do NOT need washing prior to being painted. Both heat and water damage 3D printed resin. Any damage caused by this is non-refundable. Models are NOT suitable for garden railways/outdoor use. It's best to seal your model with matte varnish after painting, to protect against water absorption from high humidity environments.

Refund policy here - Refund policy – MS Models

Quality

Should you find yourself in the unlikely scenario where you are dissatisfied with the product which you receive, or you receive a product which does not meet the quality level you expected, please contact us and we will do our best to rectify the situation as soon as possible.

Should you have a wish to obtain a product which is not readily available in your chosen scale, please contact us and we'll be happy to assist you and do our best and compromise to work things out, however sometimes some items are not feasible to produce in all scales.

Please make you understand what scale you are modelling prior to ordering - OO9 and N gauge are NOT the same scale although they run on the same width track! 

OO9 requires buildings listed as OO9 and OO
O16.5/NG7 requires buildings listed as O16.5 and O

Scales listed in numerical format e.g. 1:76.2 are listed next to items - these need to match to make sure your items are the same scale.

Bespoke Models/Product Requests

We unfortunately cannot facilitate bespoke items, however, should you want to suggest a product, please contact us using the form below. Please be aware that some things are not feasible to produce due to varying reasons.

General Tips

It's best to leave your items out of direct sunlight and heat, as they are prone to warping in excessive temperatures. We can't be held liable for any incidents which occur due to this.


Last revision 04/01/2024